Support

We're here to help.

Have a question, found a bug, or want to suggest a feature? Email us and we'll get back to you: support@kidsquest.app.

Frequently asked questions

How do I add my child?

Create your family as a parent, then add a child profile in the app. To link your child's own device, share your family code and enter it on their device.

The two devices aren't syncing

Kids Quest syncs through iCloud. Make sure both devices are signed in to iCloud, have an internet connection, and that iCloud Drive is enabled. Pull down to refresh, or reopen the app.

My child completed a task but I don't see it

Task updates arrive via notification and sync. Open the "Verify" tab and pull to refresh. Photos may take a moment to load on a slow connection.

How does the free trial work?

Kids Quest is free to try. After the trial, a subscription or one-time purchase unlocks full features for the whole family. The trial is shared across your family.

How do I cancel a subscription?

Subscriptions are managed by Apple. Open the App Store → tap your profile → Subscriptions → Kids Quest → Cancel.

How do I delete our data?

From the parent settings you can remove members, delete your family, or reset the app. This removes the associated data from your iCloud.

Still need help?

Email support@kidsquest.app and we'll respond as soon as we can.