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FAQ

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FAQ

Frequently Asked Questions

Quick answers to common questions

Getting Started

How do I create a family?

Open Quest and tap "Create Family". Enter your family name, your name, and choose whether you're Mom or Dad. You'll get a unique 6-digit family code that you can share with other family members.

How do I add family members?

Share your family code or QR code with family members. They can download Quest, tap "I have a code", enter the code, and choose their role (parent or child). You can add up to 100 family members!

Do all family members need separate devices?

Yes, each family member should use their own device (iPhone or iPad) for the best experience. This way, everyone can see their own tasks and rewards.

Tasks

How do I create a task?

As a parent, go to a child's task list and tap the "+" button. Enter a task title, optional description, and set the star reward. You can also use task templates for common chores!

How does task approval work?

When a child completes a task, they can take a photo as proof and submit it. Parents receive a notification and can review the task in the "Review" tab. Approve to award stars, or send it back for revision with feedback.

Can I assign tasks to specific children?

Yes! Each task is created for a specific child. Go to that child's task list to create tasks just for them.

Rewards

How do rewards work?

Parents create rewards with star prices (e.g., "Ice Cream - 10 stars"). Children save up stars by completing tasks, then "buy" rewards from the shop. Parents get notified when a child purchases a reward, and can mark it as redeemed when fulfilled.

Can I create custom rewards?

Absolutely! Create any reward you like - from small treats like candy to big rewards like a trip to the amusement park. You can use emoji icons or upload custom images.

Technical

How is my data stored?

All data is securely stored in Apple's iCloud using CloudKit. Your data is encrypted and private - only family members with your family code can access it. We never sell or share your data.

Does Quest work offline?

Quest requires an internet connection for syncing between devices. Some features may work offline with locally cached data, but for the best experience, use Quest with an active connection.

How many family members can I add?

Quest supports up to 100 family members per family group. This includes parents, children, grandparents, and anyone else you want to include!

Which devices are supported?

Quest works on iPhone and iPad running iOS 17.0 or later. We're optimized for all screen sizes from iPhone SE to iPad Pro.

Account

How do I change my avatar or name?

Go to Settings and tap on your profile at the top. You can tap your avatar to choose a new one, or edit your name from the member settings.

Can I delete my account?

Yes. Parents can delete family members from Settings. If you want to delete the entire family group, contact support. Note that this permanently deletes all tasks, rewards, and history.

I lost my family code. What do I do?

If you're logged in on any device as a parent, you can find the family code in Settings. If you've lost access completely, contact support and we'll help you recover your family.

Languages

What languages does Quest support?

Quest is available in 6 languages: English, Russian (Русский), French (Français), Spanish (Español), German (Deutsch), and Italian (Italiano). You can change the language in Settings.

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